How we handle personal data.

1. Who is responsible for your data

Expletus is responsible for the personal data processed through this website and through direct project conversations. For privacy questions, requests, or concerns, you can contact us at [email protected].

2. Data you send to us

When you use the contact form, send an email, or discuss a possible project with us, we may process the details needed to understand and answer you.

• Name, email address, organization name, and the service area you selected.
• The message, project notes, examples, files, deadlines, budget range, or business context you choose to share.
• Basic technical details needed to deliver the message, reduce spam, and keep the website working.

3. How we use personal data

We use personal data for practical reasons connected to your request or to the safe operation of our website and services.

• Replying to enquiries and planning a sensible next step.
• Preparing proposals, estimates, project scopes, and support responses.
• Delivering websites, apps, AI tools, hosting, maintenance, and related services.
• Keeping records of conversations, agreements, invoices, and project decisions.
• Protecting forms, systems, and communication from spam, misuse, and security issues.

4. Legal bases

Depending on the situation, we process personal data because it is needed to answer your request, prepare or perform a contract, meet a legal obligation, or support our legitimate interest in running a clear and secure business. If we ask for consent for a specific use, you can withdraw that consent later.

5. Contact forms and email

The website contact form may open your email app or send the form details to a configured contact endpoint. In both cases, we use the submitted information to read your request and reply. Please avoid sending highly sensitive personal data unless it is truly needed for the conversation.

6. Providing data is optional

You do not have to send us personal data through the website. If you choose not to provide contact details or project context, we may not be able to reply, prepare a proposal, or deliver the requested service.

7. Website, hosting, and analytics data

Like most websites, our site and hosting providers may process limited technical data such as IP address, browser details, device type, pages visited, timestamps, and error logs. We use this to keep the site available, understand performance, and detect problems. If analytics tools are used, they should be configured to collect only what is useful and proportionate.

8. AI and automation projects

If you ask us to build or review an AI tool, document helper, search assistant, or workflow automation, we will discuss data boundaries during the project. That can include what data the tool may see, which providers are involved, who can access outputs, whether logs are kept, and where human review is needed.

9. Automated decisions

We do not use this website to make automated decisions about visitors that produce legal or similarly significant effects. If a future project involves automated decisions or profiling, that should be explained separately before the processing starts.

10. Who may receive data

We do not sell personal data. We may share or process data with service providers that help us run the business or deliver work, such as hosting platforms, email providers, project tools, form services, analytics tools, payment or accounting services, and specialist subcontractors when a project requires it. We only share what is needed for the purpose.

11. International transfers

Some service providers may process data outside Belgium or the European Economic Area. When this happens, we aim to use providers and safeguards appropriate for the data and the service, such as contractual protections or other transfer mechanisms recognized under data protection law.

12. How long we keep data

We keep personal data only as long as it is useful for the reason it was collected, unless a longer period is required for legal, accounting, security, or dispute reasons.

• Unsuccessful enquiries are normally kept only as long as needed to reply and manage follow-up.
• Client and project records may be kept for the duration of the relationship and for legal or accounting retention periods afterwards.
• Technical logs are kept for limited operational periods unless needed to investigate security or reliability issues.

13. Your rights

Under data protection law, you may have the right to ask for access, correction, deletion, restriction, portability, or objection to certain processing. Some rights depend on the legal basis and the specific situation. You can contact us at [email protected] and we will handle the request carefully.

14. Complaints

If you are not satisfied with how we handle a privacy request, you can contact the Belgian Data Protection Authority. We would still appreciate the chance to understand and fix the issue first.

15. Changes to this policy

We may update this page when our website, tools, providers, or legal obligations change. The updated date at the top shows when the latest version was published.